Refund policy

Returns & Refunds Policy

Scope

This returns and refunds policy applies only to B2C orders placed by individual consumers through LONGWIN-CABLEPRO.

B2B exclusion

Wholesale, distributor, OEM/private-label, project, company, and other B2B orders are not covered by this consumer returns and refunds policy. Any return, replacement, shortage, damage, defect, cancellation, or refund terms for a B2B order must be agreed in the applicable quotation, purchase order, sales contract, or written confirmation before order acceptance. Custom products, custom packaging, private-label products, and other made-to-order items are handled under the applicable B2B agreement.

B2C return eligibility

For standard B2C stock items, a return request must be submitted within 30 calendar days after delivery. Items must be unused, uninstalled, undamaged, and returned in the original packaging, with proof of purchase. We may decline or adjust a refund if the returned products are used, damaged, incomplete, or not in resalable condition, except where applicable law provides otherwise.

Return authorization

Before sending any item back, contact felaxiao@outlook.com with your order number, the reason for the request, and photographs when the item is damaged, defective, or incorrect. We will review the request and provide written instructions, including the authorized return address. Do not send products back without written authorization. Unauthorized returns may be refused or returned at the customer’s expense.

Return shipping

For a change-of-mind or incorrect-order return, the customer is generally responsible for return shipping costs and the risk of loss or damage during return transit. If we sent the wrong item, or the item arrived damaged or defective, we will review the evidence and, where confirmed, provide an appropriate replacement, refund, or return-shipping solution.

Refunds

After an authorized return is received and inspected, an approved refund will normally be issued to the original payment method. Refund processing generally begins within 7 business days after inspection; the time for the funds to appear may vary by payment provider. Original shipping charges are generally non-refundable unless the return is caused by our error, a confirmed product defect, or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please notify us as soon as reasonably possible after delivery and provide the order number, a description of the issue, and supporting photographs. We may offer a replacement, refund, or other remedy after review. Do not dispose of or return the item until we provide instructions.

Legal rights

Nothing in this policy limits mandatory consumer rights under applicable law. If applicable law provides a longer period, different remedy, or other protection, those rights will apply.

Contact

For return or refund requests, contact felaxiao@outlook.com.